Use case
DMs get lost between the stories
You have followers, you have content, you have enquiries. What you do not have is a way to make sure none of them slips away.
The problem
The Instagram inbox is not a sales tool
It was built for chatting, not for selling.
Instagram shows you the messages and nothing else. You do not know whether that person has bought from you before, you cannot leave a note, you cannot hand them to another salesperson, and when enquiries pile up after a story, some simply sink out of sight.
What changes
- DMs land in the same inbox as WhatsApp and Messenger
- Every contact has a profile: their orders, their tags, their stage
- The Instagram profile photo is saved with the contact, so you recognise them
- The assistant answers prices and availability instantly
- You can assign conversations to different people on your team
So no DM goes unanswered
With the customer profile beside every conversation.