Every channel on one screen, not across four apps
The problem with a business spread across apps
If you sell through more than one channel you know the scene: WhatsApp on your phone, Instagram in another app, Messenger on the computer. One customer writes from two places and you never realise it is the same person. Another asks something they already asked, and you have no way of knowing.
The Mozi inbox brings it together in three columns: the conversation list, the chat, and the customer profile with their orders and history.
What sits beside every chat
- Who the customer is, with the photo from their own profile
- Their previous orders, with status and amount
- Which funnel stage they are in
- Their tags: wholesale, urgent, complaint — whatever you define
- Who on your team is handling them
To work faster
- Saved replies with shortcuts, including ones that carry an image or a file
- Filters by channel and stage so you tackle what matters first
- Per-agent assignment, so two people never answer the same thing
- Link previews as you type, just like the apps you already use
- Build the quote without leaving the chat, picking from your catalog
About the 24-hour window
WhatsApp lets you reply freely for 24 hours after the customer's last message. After that, writing to them again requires a Meta-approved template.
This is not a Mozi limitation, it is WhatsApp's, and it applies to every platform. What the inbox does is warn you when that window is about to close and offer you the right template once it has, instead of letting you discover the problem when the message fails to arrive.