Privacy Policy

What data we store

• About the business: name, contact details, catalog, configuration and team.
• About its end customers: name or channel identifier, public profile photo, phone or email if the business enters them, and the content of conversations.
• Usage data: technical logs needed to operate and debug the service.

What we use it for

Solely to provide the service: delivering and displaying messages, generating quotes, calculating reports and allowing the assistant to answer with correct data. It is never sold or shared with third parties for commercial purposes.

Artificial intelligence

For the assistant to reply, the necessary conversation context and the catalog data it consulted are sent to the AI provider. Only the minimum required to generate the answer is sent.

Third-party credentials

Tokens for messaging channels and payment gateways are stored encrypted. Mozi never stores card numbers or buyers' banking credentials.

For how long

For as long as the account is active. On closure, data is deleted or anonymised within a reasonable period, except what must be retained by legal obligation.

Your rights

The business may request access to, export of, correction of or deletion of its data by writing to our contact address. An end customer wishing to exercise their rights should contact the business they communicated with, which is the controller of that data.

Revoking access from the provider

The business can revoke Mozi's access to its channels directly from Facebook, Instagram or TikTok, without going through our dashboard. Once revoked, we stop receiving its messages.